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Police Communications Operator 104790

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Please see Special Instructions for more details.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272. At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S. Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

Position Details

Position Information

Position Number 104790
Position Title Police Communications Operator 104790
Working Title Police Communications Operator
Job Summary

This is work providing communications support to University law enforcement officers through the use of a 24-hour dispatch center. Work includes providing non-sworn law enforcement support services and university main switchboard operation. Responsibilities focus on the successful operation of the bank of equipment necessary for an effective agency, including a 911-system, a police radio based station, campus-wide radio based station, Florida Crime Information Center/National Crime Information Center teletype terminal, telephone and radio recorder system, a switchboard console, fire, intrusion, hold-up security, panic and blue-light alarm system, facsimile machine, and operation of all types of computer systems in a police department communications center.

FLSA Non Exempt
Minimum Qualifications

A high school diploma and one year of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Proficiency in typing and State certification, or ability to obtain certification within six months on the National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) computer system are required. Must have 232 hours of 911 dispatcher training and pass state issued certification exam within one year of employment or have previous dispatcher experience prior to April 2012 to substitute experience for training hours and pass state issued certification exam within one year of employment.

Preferred Qualifications

Experience operating and utilizing the following equipment in order to provide critical information to law enforcement officers, emergency personnel or similar; police radios or similar equipment; pager systems; telephone/radio base stations; telephone/Law Enforcement Computer Aided Dispatch System. Experience coordinating information with surrounding law enforcement agencies. Professional experience working with emergency situations. Experience monitoring alarm systems and notifying personnel upon activation. Experienced with the Florida Crime Information Center/National Crime Information Center teletype terminal. Completed FCIC Full Access Basic Certification. Evidence of strong written and oral communication skills. Experience working in a confidential environment. Experience working with and assisting the public. Acquired Florida Public Safety Telecommunicator certification. Key control systems.

Essential Functions

Description of Job Duty

Operation of police radio and campus-wide radio base stations, university pager systems, telephone/radio recording system, all alarm boards and computerized systems, and coordinating information with surrounding law enforcement agencies and UWF departments. Implementation and performance of all special and emergency procedures. Coordination of all units responding to emergency situations. Monitors all alarm systems and notifies personnel upon activation.

Percentage Of Time 50
Description of Job Duty

Monitoring and operation of the University of West Florida’s main switchboard handling directory inquiries, along with local, long-distance, overseas and conference calls; assists users of SUNCOM; directs callers to appropriate departments; furnishes information to callers concerning services of the university.

Percentage Of Time 10
Description of Job Duty

Operates the National Crime Information Center/Florida Crime Information Center terminal and all its functions, which includes but is not limited to, verification of driver’s license, personal background, criminal histories, vehicle tag and registration; and entry, modifications, locates, clears and cancellations of persons and property.

Percentage Of Time 10
Description of Job Duty

Acts as a receptionist for the Police Department. Answers questions, gives information and makes referrals.

Percentage Of Time 5
Description of Job Duty

Maintains and files field contact cards, and issues University temporary and guest parking permits

Percentage Of Time 5
Description of Job Duty

Maintains and files field contact cards, and issues University temporary and guest parking permits

Percentage Of Time 5
Description of Job Duty

Provides support to law enforcement authorities conducting criminal and/or confidential investigations by coordinating and disseminating information relevant to law enforcement operations. Receives and evaluates calls from the public requesting police assistance of emergency and non-emergency calls for service. Monitors police scanner and mutual aid frequency for receiving and evaluating calls from local law enforcement and emergency-response agencies.

Percentage Of Time 5
Description of Job Duty

Receive and process found property; maintain log, reports and tagging on same.

Percentage Of Time 5
Description of Job Duty

Will engage in activities, commensurate with his/her position, that enhance multicultural competence.

Percentage Of Time 5

Physical Demands

Physical Requirements 2- Occasional and/or light lifting required.
Standing Daily
Walking Daily
Sitting Daily
Reaching with hands and arms Daily
Climbing or balancing Daily
Stooping, kneeling, crouching or crawling Daily
Use of hands to handle objects Daily
Lifting up to 10 pounds Occasionally
Lifting up to 25 pounds Occasionally
Lifting over 25 pounds Never
Talking: Express or exchange ideas verbally Daily
Hearing: Perceive sound by ear Daily
Vision: Ability to distinguish similar colors, depth perception, close vision Daily

Special Requirements or Considerations of the Job

Special Requirements or Considerations of the Job This position requires fingerprinting, This position is eligible for veteran's preference, This position requires licensure, certification, or other described in the Special Instructions., This position requires a criminal background screen.

Posting Details

Posting Details

Employment based visa sponsorship will NOT be considered for this position.

Requisition Number S00393PO
Number of Vacancies 1
Normal Work Hours 7am-7pm; 7pm-7am; split shifts (8am-8pm); with a 4 hour shift to total a 40 hour work week.
Contract Period
FTE 1
Salary Range $22,018
Pay Basis Annually
Work Location Pensacola
Desired Start Date
Position End Date
Open Date 08/31/2017
Close Date 09/14/2017
Open Until Filled Yes
Special Instructions to Applicants

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * DO YOU HAVE POLICE DISPATCHER EXPERIENCE?
    • YES
    • NO
  2. * ARE YOU CERTIFIED AS A FLORIDA 9-1-1 TELE-COMMUNICATOR?
    • YES
    • NO
  3. * ARE YOU FULLY CERTIFIED ON THE FLORIDA CRIME INFORMATION CENTER COMPUTER AND THE NATIONAL CRIME INFORMATION CENTER COMPUTER?
    • YES
    • NO
  4. * 4. DO YOU HAVE A HIGH SCHOOL DIPLOMA OR EQUIVALENT?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents